Multiple agents managing customer conversations from a single WhatsApp number. No more chaos, no more missed messages.
Faster Response
Unlimited Agents
Message Visibility
Team Coverage
Powerful tools designed for customer service teams managing high-volume WhatsApp conversations
All WhatsApp conversations in one place. No more switching between phones or apps.
Auto-assign conversations to available agents. Round-robin, load-based, or skill-based routing.
Real-time indicators show who is typing. No two agents respond to the same message.
Add private notes to conversations. Share context with teammates without customers seeing.
Organize with custom labels. Filter by priority, topic, or status. Find anything instantly.
Track response times, resolution rates, and agent productivity. Data-driven improvements.
Transform how your team handles WhatsApp customer support
With multiple agents online, customers always get fast responses. Coverage across timezones and shifts.
Transfer conversations between agents with full context. The customer never notices the switch.
Whether you have 2 agents or 200, the system scales. Add team members in seconds.
Teams across industries use WhatsTeam to improve customer service
Handle order inquiries, returns, and product questions. Multiple agents manage peak shopping hours.
"Black Friday? No problem. 10 agents handling 1,000+ conversations/hour."
Appointment scheduling, patient follow-ups, and prescription reminders. HIPAA-friendly internal notes.
"Receptionist handles scheduling while nurse answers medical questions from same number."
Reservations, concierge services, and guest requests. 24/7 coverage across front desk shifts.
"Night shift seamlessly takes over from day shift. Guests never wait."
Student inquiries, enrollment questions, and course support. Admissions team stays in sync.
"Admissions counselors share one number. Students always reach someone."
Combine Team Inbox with these features for even better results
Everything you need to know about Team Inbox.
Unlimited! You can add as many team members as you need. Each agent has their own login and can view and respond to conversations simultaneously. The system prevents conflicts with real-time collision detection.
Yes, by default all agents can see all conversations for full transparency. You can also set up private assignments where only the assigned agent sees certain conversations. Permissions are fully customizable.
New conversations can be auto-assigned based on your rules: round-robin (equal distribution), load-based (fewer active chats get priority), or skill-based (route by topic/language). You can also have agents manually claim conversations.
Unfinished conversations are automatically reassigned to available agents. The new agent sees full history and any internal notes. Customers experience no interruption.
Yes! Create teams for Sales, Support, Billing, etc. Route conversations to the right team automatically based on keywords, contact tags, or manual selection. Each team can have its own managers and settings.
Start collaborating on WhatsApp today. Setup takes 5 minutes.