Refund Policy

We offer a 14-day money-back guarantee on all paid plans. If you are not satisfied with WhatsTeam for any reason, you can request a full refund within 14 calendar days from the date of your first payment. This applies to first-time subscribers only.

To be eligible for a refund, the following conditions must be met: • The refund request must be submitted within 14 calendar days of your first payment. • The refund applies to the first billing cycle only (monthly or annual). • Your account must not have been terminated for violation of our Terms of Service. • The guarantee applies to new subscriptions only, not to plan upgrades, renewals, or reactivations.

To request a refund, send an email to billing@whats.team or contact us via live chat with: • Your account email address • The reason for your refund request (optional, but helps us improve) We will process your refund within 5-10 business days. The refund will be issued to the original payment method.

The following are not eligible for refund: • Renewal payments (second billing cycle and beyond) • Accounts suspended or terminated for Terms of Service violations • WhatsApp conversation fees charged by Meta (these are billed directly by Meta through your Facebook Business Manager) • Additional services purchased separately (e.g., extra team seats, premium support)

After the 14-day guarantee period, subscriptions are non-refundable. You may cancel your subscription at any time, and your access will continue until the end of your current billing period. No further charges will be made after cancellation.

If you have any questions about this refund policy, please contact us at billing@whats.team or via live chat. We are committed to ensuring your satisfaction with WhatsTeam.