Your words, with the customer's name
Write each reply yourself, insert the customer's first name, full name or number, and attach an image such as a menu or price list.
Every customer hears back.Even after hours.
Customers write at lunch, after closing and while the team is busy with someone else, and silence reads as no. WhatsTeam sends a reply for each of those moments, in your words, and stays quiet once your team is in the chat.
- 14-day free trial
- No credit card required
Welcome messageEvery plan
- When
- When a customer writes to you
- Settings
- EveryoneOnce every 14 days
On the customer's phone
Brightwater
Hi, do you deliver to Porto?
Automatic replyHi Ana! Thanks for writing to Brightwater. Someone from the team will answer shortly.
Replies that know when to stay quiet
Each reply has its own message, image, timing, recipients and exclusions.
Not every message gets a reply
The welcome goes out once per period you choose, from 24 hours to 2 months. If your team wrote in the chat in the last 30 minutes, nothing automatic is sent.
Hours, holidays and time zones
Set each day open, closed or up to two time ranges in your time zone, add special dates that repeat every year, or copy the hours from your WhatsApp Business profile.
Choose who gets them
Everyone or only new contacts, leaving out resolved or assigned chats and up to 100 phone numbers.
Easy to spot in the inbox
Automatic replies are marked in the chat, have their own filter and can label every chat they answer.
Works on the WhatsApp Business API
On the API, WhatsApp only allows replies within 24 hours of the customer's last message, so a reply due later is skipped. The missed-call reply needs a number connected with a QR code.
Live before the next customer writes
Each of the five replies is a card in the number's settings.
- Open Automatic repliesIn the number's settings, open Automatic replies. Each of the five has its own card.
- Switch one onStart with the welcome message, or the away message with your opening hours.
- Write it in your wordsAdd the customer's name with a variable and attach an image if it helps.
- Choose who gets it and how oftenEveryone or new contacts, once per period, and the chats to leave out.
Automatic replies
WelcomeAwayBusyFollow-upMissed call
Welcome messageSend a message when a customer writes to you
Hi {{contact.name}}! Thanks for writing to Brightwater. Someone from the team will answer shortly.Add image
FrequencyOnce every 14 daysRecipientsEveryoneExclude resolved chats
All five replies come with Business
Welcome and away messages are on every plan, from Starter at $29 a month.
- Welcome, away, busy, follow-up and missed-call replies
- Auto-assignment for new chats
- 7 seats on one number
- 3 departments
- 5 saved chat lists
Need roles and access rules? Enterprise adds team permissions, 10 departments and extra seats.
Questions teams ask before they switch
Which plans include automatic replies?
Welcome and away messages come with every plan, from Starter at $29 a month. Busy, follow-up and missed-call replies come with Business at $69 a month and with Enterprise. Every plan starts with a 14-day free trial, no credit card required.
Can it reply based on what the customer writes?
No. Automatic replies answer moments: a first message, closed hours, a wait, a quiet chat or a missed call. To answer based on what a message says, use a Flow.
Will customers get a reply to every message?
No. The welcome message goes out once in the period you choose, from 24 hours to 2 months. Nothing automatic is sent if your team wrote in the chat in the last 30 minutes, and replies are spaced so nobody gets several in a row.
How do we set business hours?
In the away message, set each day as open all day, closed or open for up to two time ranges, in your time zone. Add up to 20 special dates that repeat every year, or copy the hours from your WhatsApp Business profile.
Who receives the replies?
Everyone, or only people who are not in your contacts yet. You can leave out resolved or assigned chats and up to 100 phone numbers, and send away and follow-up messages only to chats with certain labels.
Does it work in WhatsApp groups?
No. Automatic replies are sent in one-to-one chats with customers.
Does it work with the WhatsApp Business API?
Yes, with two differences. WhatsApp lets businesses reply only within 24 hours of the customer's last message, so a reply due later is not sent. The missed-call reply needs a number connected with a QR code.
Does a phone need to stay on?
No. WhatsTeam sends the replies, not a phone, as long as the number stays connected to WhatsTeam.
Will the team know a reply went out?
Yes. Automatic replies are marked in the chat, the inbox has an Auto replied filter and you can label every chat that got one.
A message with no answer reads like a closed door.
Cover the first message, closed hours and the wait with replies in your words. Try it free for 14 days.
- 14-day free trial
- No credit card required
