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🏨 Hotels & Hospitality

Delight Guests from Booking to Review

Run your hotel, B&B, or short-term rental on WhatsApp. Pre-arrival, in-stay, review requests β€” one shared inbox for your whole team.

Run your hotel, B&B, or short-term rental on WhatsApp. Pre-arrival, in-stay, review requests β€” one shared inbox for your whole team.

Start Free TrialView Pricing

No credit card required β€’ Cancel anytime

FasterGuest response times
FewerFront-desk calls
4.8Avg guest rating uplift
Features

Everything You Need to Succeed

Powerful tools designed for your industry

Pre-Arrival Check-in

Send check-in instructions, parking details, and welcome info via WhatsApp 24–48h before arrival. Guests land prepared, reception stays quiet.

In-Stay Concierge

Guests message for towels, restaurant recs, late checkout, or anything else. Your team handles requests from one shared inbox β€” no more phone tag.

Booking Confirmations & Reminders

Automated WhatsApp confirmations when a booking comes in, reminders the week before, and gentle nudges for balance payments. Helps reduce cancellations.

Review Requests After Check-out

Automated post-stay message asks for a review on Booking, Google, or TripAdvisor. WhatsApp open rates beat email by a wide margin β€” more reviews, faster.

Multi-Property Management

Hosts with 5–50 short-term rentals can tag each conversation by property, route requests to the right cleaner or co-host, and keep personal and business clear.

24/7 AI Concierge

No-code AI chatbot answers wifi passwords, breakfast hours, pool times, check-in instructions β€” instantly, any time zone. Escalates to humans when needed.

Hospitality Use Cases

Real WhatsApp conversations from hotels and short-term rentals

Pre-Arrival Instructions

Guest gets check-in code, parking, and welcome message the day before arrival

CD
Casa del Mar Boutique Hotelonline

Hi Emma πŸ‘‹ Your stay at Casa del Mar starts tomorrow! πŸ—οΈ Check-in code: 4721 πŸ…ΏοΈ Free parking in lot B πŸ•’ Reception open 24/7 Anything you need before arrival?

18:02βœ“βœ“

Perfect, we land at 2pm. Any chance of early check-in?

18:15

Yes! Early check-in available from 1:30 PM for €25. Want me to reserve it?

18:16βœ“βœ“

Yes please!

18:18
😊Type a messageπŸ“Ž

In-Stay Request

Guest asks for extra towels, routed to housekeeping via the shared inbox

SH
Sunset Hills Resortonline

Hi! Could we get 2 extra towels for room 312 please?

10:42

Of course! 🧺 Housekeeping will bring them in about 5 minutes. Anything else?

10:43βœ“βœ“

That's perfect, thanks!

10:43

Enjoy your stay 😊

10:44βœ“βœ“
😊Type a messageπŸ“Ž

Late Checkout Negotiation

Guest requests 2pm checkout, front-desk approves in one tap

CL
City Loft Apartmentsonline

Hi! Any chance of late checkout tomorrow? Our flight isn't until 5pm

19:31

Let me check availability… 1 sec

19:31βœ“βœ“

βœ… Good news β€” 2pm checkout approved, no charge. Just leave the keys on the kitchen counter when you leave.

19:33βœ“βœ“

Amazing, thank you so much!

19:34
😊Type a messageπŸ“Ž

Review Request

Post-checkout nudge with direct link to Booking.com review page

BB
Beachside B&Bonline

Hi James! Thanks for staying at Beachside πŸ–οΈ Hope you had a lovely break! Would you mind leaving a quick review? It really helps us: β†’ booking.com/reviews/xyz

11:00βœ“βœ“

Just left one β€” 10/10 ⭐ Perfect location, super clean, will be back!

12:14

That made our whole week πŸ™Œ Here's 10% off your next stay: WELCOMEBACK10

12:15βœ“βœ“
😊Type a messageπŸ“Ž
FasterGuest responsesReply in minutes, not hours
FewerFront-desk callsRoutine questions answered by AI
MoreReviews collectedWhatsApp open rates vs email
FAQ

Frequently Asked Questions

Everything you need to know about WhatsApp for hotels and short-term rentals.

  • How does WhatsApp help hotels reduce front-desk calls?

    Guests ask the same questions over and over: wifi password, breakfast hours, parking, checkout time. An AI chatbot answers these 24/7 on WhatsApp, and your team only sees the messages that actually need a human. Most properties route 60–80% of routine questions to the bot.

  • Can I manage multiple properties from one WhatsApp account?

    Yes. WhatsTeam is built for multi-property setups β€” from boutique hotel groups to Airbnb hosts with 5–50 units. Tag each conversation by property, route to the right cleaner or co-host, and keep separate SLAs per property.

  • Does WhatsTeam integrate with property management systems (PMS)?

    Yes, via REST API, Zapier, and Make. We have native integrations with HubSpot and Salesforce, and the webhook system connects to most modern PMS tools (Guesty, Hostaway, Cloudbeds, Mews, and similar). Booking events, guest data, and communication logs sync bi-directionally.

  • How do automated check-in reminders work?

    When a booking comes in (via PMS, OTA webhook, or CSV), WhatsTeam schedules a sequence: instant confirmation, reminder 7 days before, check-in instructions 24–48h before arrival. Guests can reply to confirm, reschedule, or ask questions β€” all in the same WhatsApp thread.

  • Is guest data secure on WhatsApp?

    WhatsTeam uses the official WhatsApp Business API with Meta-approved infrastructure. Messages are end-to-end encrypted on WhatsApp. Our platform adds role-based access, audit logs, and GDPR-aligned data retention controls. For specific regulatory requirements (e.g., GDPR tourism-sector rules), consult your compliance officer.

  • Can I collect reviews for Booking.com, Google, and TripAdvisor from WhatsApp?

    Yes. Schedule an automated post-checkout message with direct links to your review pages. WhatsApp open rates are significantly higher than email, so you typically collect more reviews with less follow-up effort.

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