Run your hotel, B&B, or short-term rental on WhatsApp. Pre-arrival, in-stay, review requests — one shared inbox for your whole team.
Run your hotel, B&B, or short-term rental on WhatsApp. Pre-arrival, in-stay, review requests — one shared inbox for your whole team.
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Powerful tools designed for your industry
Send check-in instructions, parking details, and welcome info via WhatsApp 24–48h before arrival. Guests land prepared, reception stays quiet.
Guests message for towels, restaurant recs, late checkout, or anything else. Your team handles requests from one shared inbox — no more phone tag.
Automated WhatsApp confirmations when a booking comes in, reminders the week before, and gentle nudges for balance payments. Helps reduce cancellations.
Automated post-stay message asks for a review on Booking, Google, or TripAdvisor. WhatsApp open rates beat email by a wide margin — more reviews, faster.
Hosts with 5–50 short-term rentals can tag each conversation by property, route requests to the right cleaner or co-host, and keep personal and business clear.
No-code AI chatbot answers wifi passwords, breakfast hours, pool times, check-in instructions — instantly, any time zone. Escalates to humans when needed.
Everything you need to know about WhatsApp for hotels and short-term rentals.
Guests ask the same questions over and over: wifi password, breakfast hours, parking, checkout time. An AI chatbot answers these 24/7 on WhatsApp, and your team only sees the messages that actually need a human. Most properties route 60–80% of routine questions to the bot.
Yes. WhatsTeam is built for multi-property setups — from boutique hotel groups to Airbnb hosts with 5–50 units. Tag each conversation by property, route to the right cleaner or co-host, and keep separate SLAs per property.
Yes, via REST API, Zapier, and Make. We have native integrations with HubSpot and Salesforce, and the webhook system connects to most modern PMS tools (Guesty, Hostaway, Cloudbeds, Mews, and similar). Booking events, guest data, and communication logs sync bi-directionally.
When a booking comes in (via PMS, OTA webhook, or CSV), WhatsTeam schedules a sequence: instant confirmation, reminder 7 days before, check-in instructions 24–48h before arrival. Guests can reply to confirm, reschedule, or ask questions — all in the same WhatsApp thread.
WhatsTeam uses the official WhatsApp Business API with Meta-approved infrastructure. Messages are end-to-end encrypted on WhatsApp. Our platform adds role-based access, audit logs, and GDPR-aligned data retention controls. For specific regulatory requirements (e.g., GDPR tourism-sector rules), consult your compliance officer.
Yes. Schedule an automated post-checkout message with direct links to your review pages. WhatsApp open rates are significantly higher than email, so you typically collect more reviews with less follow-up effort.
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