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    WhatsApp AI Platform for Teams

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Sign up
🎧 Customer Support

Resolve Issues Faster
with WhatsApp Support

Transform your customer support with WhatsApp. AI chatbots, chat assignment & routing, team collaboration β€” all in one dashboard.

Start Free TrialView Pricing
< 2 min response time< 2 min response time
85% first-contact resolution85% first-contact resolution
24/7 AI availability24/7 AI availability
85%First-contact resolution
< 2 minAverage response time
4.8/5Customer satisfaction
Features

Everything you need for exceptional customer communication

From AI automation to team collaboration, we have got you covered.

Inbox
All
Mine
Unassigned
Search conversations…
AM
Alex M.09:41
Is the MBA still available?
Sara
2
JP
Julia P.09:28
Can I defer my enrollment?
Luis
TK
Tom K.08:55
Thank you, I'll confirm.
PL
Priya L.Yesterday
Fees for the evening cours...
Sara
5
AM
Alex M.
Online Β· MBA Program Inquiry
Sara

Hi! Is there still a spot for the MBA starting this September?

09:39
MBA Business Administration

Yes! Full-time Β· 18 months Β· Intake: Sept 15 πŸŽ“
3 spots remaining in the Sept cohort.

09:41 βœ“βœ“

Would you like to book a 20-min call with an advisor to walk through the application process?

09:41 βœ“βœ“
Note: Advisor call booked Thu 3pm

Thursday 3pm is perfect, thank you!

09:44
Type a message…
Template

Smart Chat Routing

AI automatically categorizes and routes conversations to the right agent based on expertise and availability.

Learn more
Enrollment Inquiry Flow
Active
Save Flow
YesNo
⚑Student inquires
Any new WhatsApp message
πŸŽ“Send program details
Curriculum + dates + fees
❓Ready to apply?
Waits for reply
πŸ“…Book advisor call
Ask for availability
πŸ“‹Add to nurture list
Tag + send resources
πŸŽ“
Send program detailsMessage node
Message
Attach Media
Add photo or file
Send Delay
Immediately
Notify agent on reply
Apply Changes

Unified Team Inbox

All conversations in one place. Assign, tag, and collaborate with your team seamlessly.

Explore inbox

Canned Responses

Pre-built templates for common questions. Respond faster while maintaining quality.

See templates

Scales with your team

Built for teams of any size, with features that scale as you grow. Unlimited agents, unlimited conversations.

New Campaign
Template
2
Audience
3
Schedule
Choose Template
Open Day
πŸŽ“ Open Day This Saturday!Business Admin Β· Campus Tour Β· 10amRegister your spot β€” limited places.
Enroll Now
πŸ“’ Enrollment Now Open!Autumn Intake Β· Applications close May 30
Exam Alert
πŸ“… Exams Start MondayCheck timetable & hall allocation
1,284Recipients
98.2%Delivery
Sep 15, 9amScheduled
Schedule Campaign
FREE
πŸŽ“ Open Day β€” Westfield Academy!Sept Intake Β· Business AdministrationCampus tour, Q&A with tutors & complimentary lunch.
Reserve Your Spot β†’
09:00

Support teams trust us

Join thousands of support teams delivering exceptional customer experiences via WhatsApp.

Start free trial
ThousandsSupport teams
10K+Messages handled daily
99.9%Uptime

Explore Support Tools

Discover how our platform powers your support team

AI Chatbots

24/7 automated responses

Learn more

Team Inbox

Unified conversation management

Learn more

Analytics

Performance dashboards

Learn more

Integrations

Connect your CRM and tools

Learn more
Support Conversations

See how your team handles customer issues

Order Issue Resolution

Quick resolution of order problems with full context

Support Teamonline

Hi, my order #12345 arrived damaged. The package was crushed.

10:15

I'm so sorry to hear that! πŸ˜” Let me check your order immediately.

10:16βœ“βœ“

I found your order. Would you prefer a full replacement or a refund?

10:16βœ“βœ“

A replacement would be great, thanks!

10:17

Done! βœ… New order shipped. You'll receive tracking in 2 hours. Anything else I can help with?

10:18βœ“βœ“
Type a message

Technical Troubleshooting

Step-by-step guidance to resolve issues

Tech Supportonline

My app keeps crashing when I try to login

14:30

Hi! Let's fix this together. πŸ”§ What device are you using?

14:31βœ“βœ“

iPhone 14 with iOS 17

14:31

Try these steps: 1. Force close the app 2. Clear cache in Settings 3. Reinstall

14:32βœ“βœ“

Reinstall worked! Thank you so much! πŸ™

14:40
Type a message

Proactive Follow-up

Checking in after issue resolution

Customer Careonline

Hi Maria! πŸ‘‹ Just checking - did your replacement order arrive safely?

09:00βœ“βœ“

Yes! Arrived yesterday, perfect condition!

09:15

Wonderful! πŸŽ‰ We've added 20% off your next order as a thank you. Code: THANKYOU20

09:16βœ“βœ“

Amazing! You guys are the best πŸ’―

09:17
Type a message
Results

What support teams achieve

<2 minResponse TimeDown from 4 hours average
24/7AI-Powered FAQ AutomationChatbots handle common questions around the clock
4.7β˜…Customer SatisfactionReported by teams using WhatsTeam
0Lost ConversationsNo more missed or duplicate replies
3Γ—Agent ProductivityMore conversations handled per agent
50+IntegrationsWorks with your existing tools
FAQ

Frequently Asked Questions

Everything you need to know about WhatsApp for customer support.

  • Can I integrate WhatsApp support with my existing helpdesk?

    Yes! We integrate with popular helpdesks like Zendesk, Freshdesk, Intercom, and HubSpot. You can also use our API to build custom integrations.

  • How does the AI know when to escalate to a human agent?

    Our AI is trained to recognize complex issues, frustrated customers, and requests that require human judgment. It seamlessly hands off to the right agent with full conversation context.

  • What's the average response time improvement?

    Most teams see response times drop by 80%+ β€” from hours to minutes. AI handles routine queries instantly while agents focus on complex issues.

  • Can multiple agents handle the same conversation?

    Yes! Our team inbox supports internal notes, conversation assignment, and seamless handoffs. Agents see the full conversation history.

  • How do you measure customer satisfaction?

    We track response times, agent performance, message delivery rates, and first-contact resolution. All metrics are available in real-time on your dashboard.

Ready to Transform Your Business?

Start your free trial today. No credit card required.

Start Free TrialView Pricing

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